Return Policy

Return and Exchange Policy

We prioritize your satisfaction, and we want to ensure a seamless experience in case you need to return or exchange a product. Please review our policy below for detailed information on the terms and conditions regarding returns and exchanges.

1. General Policy:

1.1 Right to Return or Exchange:

• The return or exchange of a product is a right for all our customers, encompassing the entire range of products available on our shop.

1.2 Conditions:

• All products offered on our shop are subject to the exchange and refund policy as outlined on this page.
• Returns or exchanges can be made if the product is in its original condition when purchased and packed in its original packaging.

2. Timeframe for Return and Replacement:

2.1 Timeline:

• Customers can initiate a return within three (3) days and request a replacement within seven (7) days from the date of purchase.

3. Requesting a Return or Exchange:

3.1 Contact Us:

• To initiate a return or exchange, please contact us via the Contact Us page or call our customer service using the provided phone numbers.

4. Return Procedure:

4.1 Required Information:

• Please take a picture of the product and send it to us along with your city, address, and order number.
• This information is crucial for processing your request, especially in cases where the product is damaged, defective, or not in accordance with the agreement.

5. Refund Conditions:

5.1 Full Refund:

• A full refund will be issued to the customer if the received product is entirely different from the product presented on our website.

6. Customer Expectations:

6.1 Responsibility:

• We are not responsible for customer expectations regarding product use that were not explicitly mentioned on the product page on our website.

7. Return Charges:

7.1 Deduction:

• A deduction of 30% or a minimum value of 25 dirhams may apply if the customer opts to return the product without any defect or problem.